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You may request a refund by contacting Customer Support within 30 days of initial purchase or.Time after purchase from your My Account page. The amount you are charged upon purchase.I think this should go to public forums to be discussed as McAfee continue to make huge mistakes like this one. I have been in IT software engineering for over 30 years - and all I see is that McAfees Testing & QA fails miserably for me. It's true McAfee prevents me from getting viruses - but there is nothing preventing me from getting McAfees totally corrupt software releases !!!! I normally wait 2 weeks and select "Remind me Later" until I see at least for 3 or 4 update versions have been released. until McAfee recognise their mistakes and fix it in updates normally 2 or 3 weeks later. I have been plagued by McAfee bugs on average 3 times per year - forcing me to restore from Image Backups each time as no other fix is available. Uninstall MCPR.exe and re-install - the exact same issue occurs. I have the exact same XP SP3 and version of McAfee looking to be installed. This exact error happened to me last night - during install of the latest McAfee updates. In general, I am willing to trade very robust protection and a commitment to constantly expand the protection umbrella for an occassion glitch from which I can recover. I am thankful the ultimate reinstallation has worked to date. It is the one that Virtual Technician indicated had three missing files that I reported to the Community at That VT missing files finding was erroneous and the installation seemed to work fine until this missing files issue arose. I am beginning to think the one of my four machines that had this problem (two are XP and two are W7) is bad luck. Hopefully others can finesse the missing file as I did by pointing to the Windows subdirectory.
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It can't be just coincidental that I and others would encounter the "files missing" box during both a regular McAfee update and a reinstallation download. At least I wasn't the only one facing this issue. My reinstallion of Total Protection 2013 on the XP machine seems to be performing as designed. I haven't seen anyone else in the Community blogs or elsewhere describing an encounter with this type of problem. Total Protection now appears to be running properly, but I know the application is not supposed to update and reinstall in the ways I encountered. This time I pointed to C:\windows\system32\drivers and the location was accepted and the installation continued and ultimately completed successfully. During the installation process, again I got the ”files missing” box that asked for mfendisk.sys. Afterward, I ran the MCPR.exe cleanup tool and then reinstalled Total Projection from the McAfee web site. I had to reboot before I was able to uninstall McAfee Total Protection and Site Advisor using Control Panel. I selected Fix All, ran it again and it still found 22 errors. That apparently was a big mistake, as Total Protection 2013 melted down.
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Ultimately, I gave up and elected to Skip. I also found that the file in question was located in C:\windows\system32\drivers. I confirmed with Task Manager that the file in question was located in a program files\common files\mcafee subdirectory but could not get the application to accept the location. The application would not accept that location. Type the place where the file is located and check OK.” There was a box that showed “Copy files from C:\program files\common files\mcafee\vscore. During the McAfee update process I got a “files missing” box: “The file mfendisk.sys on McAfee Core NDIS Intermediate Driver disk is needed. I had problems with Total Protection 2013 yesterday on a Dell desktop running Windows XP SP3.